Support
Shipping
Pawsira orders are placed and fulfilled through TikTok Shop.
Where orders ship from
All purchases are made on TikTok Shop Malaysia, and shipping is handled through TikTok’s checkout and logistics partners.
Delivery times
Delivery times depend on your location and are shown at checkout and on your order page. We do not quote separate delivery estimates here — the figures on your TikTok Shop order are always the accurate ones.
Tracking your order
Open the TikTok app, go to your profile, then My Orders. There you can follow every step of your shipment, from dispatch to delivery.
The latest shipping and tracking information for your order is always shown on your TikTok Shop order page.